FAQ

1. Why should I buy from you?
2. Is there a minimum order amount?
3. Is your web site "secure"?
4. I've lost my password. How can I retrieve it?
5. What happens if an item is out of stock?
6. If I leave the site and come back, will my shopping cart be remembered?
7. I have moved. How do I change my address and other contact info?
8. I wish to make a return. What should I do?
9. How can I contact you about a problem?
10. Do you ship to my country?


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1. Why should I buy from you?
-Lowest Prices! AAA Quality! Great customer service! If you compare our prices, quality and customer service to other stores, we're sure you will be impressed!
-Payment Options! We accept all payments made through Paypal. E-checks are also accepted through PayPal.
-We're Secure! Your safety is important to us. We will not compromise on anything when it comes to protecting and enhancing the online security of our customers. That's why our costumers trust us to process their orders securely, reliably, quickly and simply. We have invested heavily to have this website professionally hosted by a leader in electronic commerce. When you make a purchase through our website, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse.

2. Is there a minimum order amount?
No, there is no Minimum order amount even though we sell our products at wholesale prices,
You can order only 1 item if you like.

3. Is your web site "secure"?
Yes. www.ghdhairstraightenerstore.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that your transaction process is extremely safe and that our customers' information is secure. The personal information you provide, including your credit card information, is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

4. I've lost my password. How can I retrieve it?
Under the “log in” button you will see the “password forgotten” option. After selecting the option, you will be required to enter your email address. An email will then be sent to you providing you with a new password.

5. What happens if an item is out of stock?
All of the products that you see in our site are in stock and waiting to be shipped. However if by chance it happens that an item is out of stock we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock, remove it from the order, or place the order temporarily on hold until the item is in stock again. If a costumer chooses to remove the out of stock item from the order, a refund will be issued for the item including the difference in the shipping cost. If that is still unsatisfactory, we will then offer a full refund for the order.

6. If I leave the site and come back, will my shopping cart be remembered?
The contents of your cart are remembered for thirty days. When you return to www.ghdhairstraightenerstore.com, all of your items will still be in your cart.

7. I have moved. How do I change my address and other contact info?
You first need to sign in to your account. After doing so you will see the “View or change entries in my address book” option. Click on it and you’ll be able to update your profile.

8. I wish to make a return. What should I do?
Our returns procedure is outlined in our Shipping & Returns page.

9. How can I contact you about a problem?
You can contact us by email at: customer-services2@hotmail.com, you can contact us not only if you have a problem but for any query and information you might need. We are happy to help you!

10. Do you ship to my country?
We do door-to-door shipping for free to more than 200 countries and territories.
If you have any other questions,please feel free to contact us any time via  email